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SPARE PARTS TERMS & POLICIES

 

1- Spare parts quantities and prices shall be subject to change without prior notice and it is determined at the time of purchase.

2- The amount of electronic and electrical spare parts can be refunded within three days of the purchase date against submitting the original invoice and returning the parts in good condition and in its packing materials as it was bought.

3- Electronic spare parts can not be refunded as such parts are programmed on the chassis number of the vehicle when it is installed.

4- Regarding electrical parts, it is returned only after it is inspected and verify that there is no mistake regarding installation and use which caused its damage along with providing the original invoice and within three days of the purchase date.

5- Spare parts shall be new, not used before and within its basic cover. The Company is entitled to reject the returned parts if it breaches such conditions.

6- Brake pad and lining as well as other consumables are not subject to warranty conditions (except in cases of manufacturing defects). If it is installed by the company, it shall be covered by warranty for 12 months or 20.000 km, whichever is earlier.

7- The company guarantees the battery for 12 months or as per the bulletin supplied with the battery.
8- In case of issuing price offer, the company shall adhere to the price at the offer for two weeks as a maximum of date of the price offer.

9- Order of spare parts shall be part of formal order with paying deposit fit with the parts price and inquiry about the price is not considered formal order  or reservation of such parts.

10- Disputes: If a dispute arises between the Company and customer, its shall be referred to the competent authorities

MAINTENANCE TERMS & POLICIES

 

1- Customer can get an appointment for maintenance of the vehicle through calling customer service center at helpline 920010098

2- Delivery: As the company spares no effort to make the vehicle ready as per the agreed date, however the company shall not be responsible for any delay out of its control.

3- Payment: Unless there is special and prior arrangement, all dues invoices shall be paid in cash and customer's consent to execution of repair is considered as authorization for the company to retain the vehicle on customer's responsibility until due invoices are paid.

4- Owner: The Company is entitled not to deliver the vehicle to any person other than the owner unless there is formal authorization.

5- Subcontracts: The Company is entitled to assign one of its sub agents to carry out part or all required works and in such case, the Company shall cover the executed work under the same warranty provided for works performed by it.

6- Precious articles: The Company is not responsible for loss, waste or damage of any precious articles left by vehicle owner and the Company recommends all customers not to leave such precious articles when they deliver the vehicle to the company.

7- Disputes: If a dispute arises between the Company and customer, it shall be referred to the competent authorities.
8- In case of repairs carried out on customer's expenses, United Motors shall provide its warranty against work defects and spare parts for 12 months or 20.000 km, whichever is earlier

9- Customer has the right to receive copy of vehicle inspection document when it is delivered to the maintenance center.

10- Periodic maintenance of vehicles whose agent is United Motors (Dodge, RAM, Chrysler, Jeep) shall follow manufacturer's recommendations every 10.000 km except for vehicles with sporting engines (SRT) as its maintenance shall depend on oil meter and specifications.

11- In emergency cases, when the vehicles is damaged , customer does not require to make an appointment as the vehicle shall be received directly during official work hours.

12- Replacement cars: Customer shall be entitled to receive replacement car in the cases which conform to terms and conditions of trading agencies law for vehicles under formal warranty and as per the adopted policies so that category of the replacement car shall fit with customer's vehicle (category means: Salon, Sedan, Pickup).

* Regarding cases not included in the formal warranty and terms, terms of maintenance and spare parts of trading agencies issued by Ministry of Commerce & Industry shall govern.

WARRANTY TERMS & POLICIES

 

1 - Product warranty as stipulated by manufacturer is 3 years or 60.000km, whichever is earlier for vehicles sold before 01/05/2016, and 5 years or 100.000km, whichever is earlier for vehicles sold After 01/05/2016  ,it includes all parts of the vehicle except for consumables whose warranty shall be 12 months or 20.000 km, whichever is earlier.

Consumables such as (brakes, hubs, wipers, filters, clutches, belts etc.) shall be as provided in warranty book.

2 - Mopar Vehicle protection is an additional (optional) contract which customers buys as per the program provided by the company and customer shall adhere to carry out periodic maintenance with the agent during the insurance contract period. This service shall include all parts mentioned in the contract attached with the agreement.

3 - Basic warranty shall be valid in case customer carries out periodic maintenance with authorized centres as per recommendations of Ministry of Commerce & Investment, according to product conditions and after customer presents the proof that he carries out maintenance in the due time and uses original spare parts.
Noting that carrying out periodic maintenance outside authorized agent centres makes the customer loses his opportunity to buy Mopar Vehicle protection programme according to conditions of item (2) above and also loses product warranty with manufacturer's agents in Middle East region (warranty book instructions indicate the method of validity of product warranty).

4 - Basic warranty includes only SR 180 as a maximum as costs of transport of the vehicle when it is damaged and it shall be paid to customer after completion of repair works pursuant to manufacturer's instructions provided that supporting documents shall be submitted.

5 - Basic warrant excludes:

- Tires (its warranty is valid with tires agent)
- Damages related to natural disasters
- Modifications to the vehicle contrary to manufacturer's recommendations
- Traffic accidents and collisions
- Repair or modification of any part of the vehicle using unoriginal spare parts

6 - Disputes: If a dispute arises between the Company and customer, it shall be referred to the competent authorities

VEHICLE SALES TERMS & POLICIES

 

1- Customer can get an appointment for testing the vehicle through calling customer service center at helpline 920010098

2- Vehicle data (category, type, model, specifications) shall be defined by customer before submitting the purchase order.

3- Order: The vehicle is ordered based on SASO specifications

4- Reservations: In case of cash sale, the vehicle shall be reserved to customer after payment of deposit fit with the vehicle's amount within formal order. Inquiry about the vehicle or its price shall not be considered formal order or reservation of the vehicle. In selling cases through financing authorities, dealing shall be according to terms and conditions of financing contracts.

5- Financing contracts: If client presents purchase order of a vehicle through financing authority, condition and terms of the financing authority shall govern and the vehicle shall be reserved only after receiving formal approval of the financing authority to finance the vehicle to customer. The company shall not bear any responsibility or delay caused by the financing authority.

6- Vehicle provision period: The vehicle shall be provided after completion of reservation procedures based on the prior agreement between customer and the company with consideration to the required period for vehicle provision based on its storing location, the branch, insurance and registration procedures.

7- Sale Confirmation: Before starting financial procedures and registration, vehicle shall be offered to customer before it is furnished in order to inspect the vehicle and verify its safety. Customer's written consent shall be taken as per the inspection form approved by the company to complete sale procedures.

8- Payment: Unless there is special and prior arrangement, due invoice of the vehicle shall be paid by the customer himself and handover the vehicle to the owner personally.

9- Owner: The Company is entitled not to deliver the vehicle to any person other than the owner unless there is formal authorization.

10- Registration: After completion of the financial procedures and contracts related to sale operation, the vehicle shall be registered with issuing plates as per regulations of General Department of Traffic and Al Elm Co.

11- Delivery: As the company spares no effort to make the vehicle ready as per the agreed date, however the company shall not be responsible for any delay out of its control.

12- Sale Cancellation:
A) The company is entitled to cancel sale transaction if it finds any illegal document or registration of the vehicle could not be completed because there are notes on customer's register.

B) Customer is entitled to cancel purchase before registration of the customs card and recover the paid amount in full. If customer applies to cancel the purchase after registration of the vehicle and issuance of registration form, the vehicle price shall be assessed and the difference shall be deducted from total amount which customer paid to the company.

13- Method of recovery of the financial amount: If sale cancellation is agreed to, customer shall submit original receipt voucher and check of the recovered amount shall be issued as per article (12) above. Payment in cash shall not be effected with consideration to the time required for this operation within one week as maximum from submittal date of all documents.

14- Disputes: If a dispute arises between the Company and customer, it shall be referred to the competent authorities.